CAREER IN HOTEL
What is a Hotel?
A hotel is an establishment that provides paid lodging on a short-term basis. Facilities provided may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a refrigerator and other kitchen facilities, upholstered chairs, a flat screen television and en-suite bathrooms. Small, lower-priced hotels may offer only the most basic guest services and facilities. Larger, higher-priced hotels may provide additional guest facilities such as a swimming pool, business centre (with computers, printers and other office equipment), childcare, conference and event facilities, tennis or basketball courts, gymnasium, restaurants, day spa and social function services. Hotel rooms are usually numbered (or named in some smaller hotels and B&Bs) to allow guests to identify their room. Some boutique, high-end hotels have custom decorated rooms. Some hotels offer meals as part of a room and board arrangement. In the United Kingdom, a hotel is required by law to serve food and drinks to all guests within certain stated hours. In Japan, capsule hotels provide a tiny room suitable only for sleeping and shared bathroom facilities.
Job oppurtunities in hotels
There are various departments of a hotel which help in the smooth and efficient operation of the hotel. First four departments are the core and important department in the hotel, which are directly responsible for day to day operations.
The major four departments of hotels are:
1. Housekeeping Department
2. Food and Beverage Service Department
3. Food Production or Kitchen Department
4. Front Office Department
These four departments are the operational departments of the hotel. But not only operational department but secondary department also plays a significant role to ensure general administration of hotel and they are:
1. Sales and marketing
2. Personal and human resources
3. Account and finance
4. Security and engineering
5. Purchase and store
1. House Keeping Department
The housekeeping department is responsible for management of guest rooms and the cleanliness of all public areas of the hotel. A close liaison between housekeeping and front office is essential so that the information about guest- rooms is kept up to date. In simple words, Housekeeping means up-keeping the house.
Housekeeping department is responsible for the following:
• Cleaning and up keeping of hotel rooms
• Cleaning of public areas.
• Laundering of guest linen.
• Issuing and receiving of staffs inform on clean to dirty basis.
• Issuing and collecting of linens from various outlets.
• Cleaning of banquets, halls and other food and beverage outlets.
• Placing of various VIPs amenities, etc. in the VIP guest room.
• Co- ordination with the other department of the hotel.
• Maintenance of the gardens.
• Cleanliness and maintenance of swimming pool.
• Implementation of pest control activities in all areas of the hotel.
Departments that Housekeeping Co-ordinates with are
a. Front office
When a guest is about to departure, front office informs housekeeping to make up the room ready for sale to the next guest on line. Similarly, housekeeping confers a ready room to the front office for sale. Housekeeping provides daily room report to the front office, with the help of that room report front office verifies the occupied rooms against any dispensaries made out. The close coordination between housekeeping and the front office is deemed important to ensure timely delivery of rooms with required amenities.
b. Human resources
Housekeeping coordinates with human resources about hiring, firing, procurement, development, training and appraisal of the employees.
Housekeeping is the department, which lay hand on almost all areas of the hotel in the course of cleaning. Any maintenance and repair seen in the area are reported to the engineering. Housekeeping desk control accelerates all public areas, floors, and room maintenance work and keeps a proper record of work done.
Housekeeping coordinates with purchase department to acquire stock items like guest supplies, stationary, cleaning equipment, tools and material required for daily functioning. Purchase of new uniforms, linen and upholstery are also done through purchase department with the aid of purchase requisitions.
e. Food and Beverages
All table linens are laundered and exchanged through housekeeping department. The cleanliness and aesthetic upkeep of all outlets are the primary responsibility of housekeeping. A close coordination between housekeeping and food and beverages is deemed too important to provide standard service to the guest.
To secure the privacy of all in-house guests, the housekeeping departments lend a hand off security department. Important housekeeping keys are also kept with the security.
Housekeeping department co-ordinates with the stores to ensure the availability of day to day requirements. Such requirements might be the requirement of guest amenities, stationary, cleaning material and other ancillary supplies.
2. Food and Beverage Service Department
Food and beverage department are one of the main service oriented and crucial department of the hotel. It renders the services of prepared food items, beverages, and tobacco in a hospitable way to the customer as per their demand.
The food and beverage department put forward the world class service of food and drink. The services that food and beverages provide may be a coffee shop, bars, lounges, specialty restaurants, banqueting, and room service etc.
Departments that food and beverages coordinates with are:
a. Food and Beverage Production
For hygienic and timely delivery of the food as per guest order.
b. Front office
Information regarding VIP in- house, room reports, billing, types of plan in which the guest stay.
c. Kitchen stewarding
Cleaning, polishing, and inventory of all crockery’s, cutleries, glassware, hollowware, flatware used in this service.
For the requisition of all condiments, service kits and necessary stationeries.
Placing of VIP amenities, exchange of soiled linen and cleaning of all outlets.
f. Engineering and Maintenance
Repair maintenance of the electrical equipment, checking air condition and water supply
Any discrepancy in the bills and sales summary, maintaining of city ledger and handling all cash.
h. Human resource
Hiring and firing of staff, increment, appraisal, procurement, development, and training
i. Sales and Marketing
Banquet reservations, food and beverages promotions, etc
3. Food Production / Kitchen Department
A kitchen is a well designed closed area with skillful chefs and all necessary equipment, tools and utensils liable for preparing food items as per guest orders followed by standard recipes. It is a skilled food production team which prepares food items as per the guest orders. It prepares food according to the menu and there are two types of menu. They are as follows’
A` la carte menu (it is a choice menu where food and beverages are individually priced)
Table d’hôte (it is a fixed menu where the price of food and beverages are taken at once)
a. Sales and marketing
Who markets the hotel products is sales and marketing department. The sales and marketing department is responsible for generating new business for the hotel. This could be the sales of rooms, functions, conventions, or even restaurants or bar. It also handles the advertising of the hotel as well sales promotions and publicity and often takes on the role of public relation.
b. Personal and human resources
Personal and human resources department is responsible for the hiring, training, and development of hotel staffs. In addition to this, this department is responsible for the welfare and, collective bargaining, and industrial relations. In recent years, this division has gained in importance because of the need to contend with legislation, labor shortages, and the growing pressure of competition. Hotels now days tends to put more effort in training and development programmers to enhance the technical and conceptual knowledge in the staff.
c. Account and finance
Accounting is responsible for monitoring of all the financial activities of the hotel. Such accounting activities may include cash receipts and banking, the processing of payrolls, accumulating, operating data and the preparation of internal reports and financial statements because of the importance of financial data and statistics.
Security is mainly responsible for the safety and security of the hotel guests, visitors, and hotel employees. This may include patrolling the hotel premises, monitoring equipment, and in general, ensuring the security of guest, visitors, employees and their securities. Engineering is responsible for the maintenance and the operation of all machinery and equipment (including heating, air-conditioning, and lighting.) it is also responsible for carrying out all carpentry, upholstery and a small building, plumbing and other works of a hotel.
e. Purchase and Stores
Purchase and Stores department of a hotel (source www.silverspoonlondon.com)
The hotel is a commercial endeavor, where we purchase raw materials, give finishing and sell at high prices. As a service industry, hotel purchases raw materials to support the service procedures. Purchase department plays an important role while purchasing all requirement of a hotel. From a sewing kit to a large purchase it is a job of a purchasing department to facilitate the procedures. Purchase manager is the in charge of this department. In recent developments, this position is substituted by another position known to be Material Manager who looks after all purchasing and storing activities.
Prospect of hotel/hospitality industry in India
• The sector’s total contribution to GDP stood at US$ 208.9 billion (9.6 per cent of GDP) in 2016 and is forecast to rise by 6.7 per cent in 2017, and to rise by 6.7 per cent pa to Rs 28,491.8 billion (US$ 424.5 billion), 10 per cent of GDP in 2027.
• In February 2018, the country earned foreign exchange of around US$ 2.706 billion, from the tourism sector.Latest update: May, 2018
• In CY2017, foreign tourist arrival in India stood at 10.177 million and reached 2.12 million in CY 2018 (up to February).
• Foreign tourist arrivals into the country is forecast to increase at a CAGR of 7.1 per cent during 2005–25
• The number of Foreign Tourist Arrivals (FTAs) in February 2018 were 1.05 million as compared to FTAs of 956,000 in February 2018 and 849,000 lakh in February 2016.
• The growth rate in FTAs in February 2018 over February 2017 was 10.1 per cent.
• The Government of India has set a target of 20 million foreign tourist arrivals (FTAs) by 2020 and double the foreign exchange earnings as well.
• The Government of India is working to achieve 1 per cent share in world’s international tourist arrivals by 2020 and 2 per cent share by 2025.
Star classification of hotel industry
These are hotels that offer only the highest level of accommodations and services. The properties offer a high degree of personal service. Although most five star hotels are large properties, sometimes the small independent (non-chain) property offers an elegant intimacy that can not be achieved in the larger setting. The hotel locations can vary from the very exclusive locations of a suburban area, to the heart of downtown. The hotel lobbies are sumptuous, the rooms complete with stylish furnishing and quality linens. The amenities often include: VCR′s, CD stereos, garden tubs or Jacuzzis, in-room video library, heated pools and more. The hotels feature up to three restaurants all with exquisite menus. Room service is usually available 24 hours a day. Fitness Centers and valet and/or garage parking are typically available. A concierge is also available to assist you.
Typical National Chains: Ritz Carlton, Four Seasons.
Mostly large, formal hotels with smart reception areas, front desk service and bellhop service. The hotels are most often located near other hotels of the same caliber and are usually found near shopping, dining and other major attractions. The level of service is well above average and the rooms are well lit and well furnished. Restaurant dining is usually available and may include more than one choice. Some properties will offer continental breakfast and/or happy hour delicacies. Room service is usually available during most hours. Valet parking and/or garage service is also usually available. Concierge services, fitness centers and one or more pools are often provided.
Typical National Chains: Hyatt, Marriott.
Typically these hotels offer more spacious accommodations that include well appointed rooms and decorated lobbies. Bellhop service is usually not available. They are often located near major expressways or business areas, convenient to shopping and moderate to high priced attractions. The hotels usually feature medium-sized restaurants that typically offer service breakfast through dinner. Room service availability may vary. Valet parking, fitness centers and pools are often provided.
Typical National Chains: Holiday Inn, Hilton.
Typically smaller hotels managed by the proprietor. The hotel is often 2 – 4 stories high and usually has a more personal atmosphere. It′s usually located near affordable attractions, major intersections and convenient to public transportation. Furnishings and facilities are clean but basic. Most will not have a restaurant on site but are usually within walking distance to some good low-priced dining. Public access, past certain hours, may be restricted.
Typical National Chains: Days Inn, LaQuinta Inn.
Usually denotes independent and name brand hotel chains with a reputation for offering consistent quality amenities. The hotel is usually small to medium-sized and conveniently located to moderately priced attractions. The facilities typically include telephones and TV′s in the bedroom. Some hotels offer limited restaurant service; however, room service and bellhop service is usually not provided.
“Hotel and Tourism industry has shown the high pace of growth, increasing employment opportunities in this sector. This article “Hotel Management salary” about career opportunities and salary in Hotel Management.”
The number of recruitments in hotel and catering industry has increased and this is the golden period for getting employment with the top-notch hotel groups. Hotel management salary in India for different hospitality industries comes with a lot of perquisites.
Average Salary in Hotel Industry Job-wise
The table below gives average salaries of hotel staff at middle and senior levels. This figures are arrived at by calculating salaries of select hotels and categories in the 5-star hotels and 4-star hotels across India. Wile making this pattern salaries of hotels in the A-class cities, B-class cities and Tier 3 cities were taken.
Average Annual Salary
Food and Beverage Manager
Front Office Manager
Human Resources, (HR) Manager
Average Entry Level Chef Salary by Hotel Group
The following table gives entry level chef salary information. These average range is applicable for Trainee Chef, Commis Chef, Room Service, Restaurant Service, Bar-tending and Billing staff and also executive customer care staff.
The Taj Group of Hotels
Starwood Hotels and Resorts Worldwide Inc
Marriott International, Inc.
The Taj Group of Hotels Employees Salary
Basic Salary – INR 1 lakh – INR 4.5 lakh per year
Bonus-INR 2,000 – INR 58,000 per year
Total Salary – INR 2 lakh – INR 5 lakh per year
Basic Salary – INR 3 lakh – INR 20 lakh per year
Bonus-INR 10,000 – INR 5 lakh per year
Total Salary – INR 3.1 lakh – INR 25 lakh per year
Basic Salary – INR 1.94 lakh – INR 31.4 lakh per year
Bonus-INR 3,000 – INR 2.25 lakh per year
Total Salary – INR 2.63 lakh – INR 33.6 lakh per year
Basic Salary – INR 2.3 lakh – INR 6.9 lakh per year
Bonus-INR 10,631 – INR 76,136 per year
Total Salary – INR 2.13 lakh – INR 7.45 lakh per year
Basic Salary – INR 2.61 lakh – INR 9.94 Lakh per year
Marriott International Employees Salary
Basic Salary – INR 2.18 lakh – INR 6.28 lakh per year
Bonus-INR 2,000 – INR 42,000 per year
Total Salary – INR 2.19 lakh – INR 6.39 lakh per year
Basic Salary – INR 9.22 lakh – INR 63.93 lakh per year
Bonus INR 23,000 – INR 10 lakh per year
Total Salary – INR 11.25 lakh – INR 82.65 lakh per year
Chef De Partie
Basic Salary – INR 1.56 lakh – INR 5.45 Lakh per year
Total Salary – INR 1.56 lakh – INR 5.96 lakh per year
Human Resource (HR) Director
Basic Salary – INR 4.47 lakh – INR 26.86 Lakh per year
Total Salary – INR 5.68 lakh – INR 31.67 lakh per year
Hyatt Hotels Employees Salary
INR 3.92 lakh – INR 47 lakh per year
INR 2 lakh – INR 9.63 lakh per year
INR 1.5 lakh – INR 5.87 lakh per year
Intercontinental Hotels & Resorts Group
Hotel Management Job
INR 2 lakh – INR 5.8 lakh
Hotel Management Job
INR 2.5 lakh to INR 32 lakh
Quick Facts about Hotel and Tourism Industry
- There will be a 45% hike in the number of 5-star hotels in the capital city of India within next 2 years, as per the Head of IHM.
- Other cities like Kolkata, Mumbai and Bangalore will see a rise of 25% in the hospitality industry.
Top Hotels in India
Some of the top hotels in India paying highest salary are:
- Courtyard By Marriott
- Hilton Worldwide
- Hotel Leela Ventures Limited
- Hyatt Hotels
- Intercontinental Hotels & Resorts Group
- Marriott International, Inc.
- The Taj Group of Hotels
Popular Designations for Hotel Management Employees
The most popular job designations for a hotel management employee are –
- Executive Chef
- General / Operations Manager
- Restaurant Manager
- General Manager, Hotel
- Duty Manager
- Assistant Sales Manager
Highest Salaries offered to Hotel Management Employees in India (as per City)
- Bangalore, Karnataka
- Mumbai, Maharashtra
- New Delhi, Delhi
- Pune, Maharashtra
- Hyderabad, Telengana
- Kolkata, West Bengal
Growth Opportunity for Hotel Management Career
A career in hotel management is very promising for any aspiring individual. Though the starting salary for a fresher is INR 10,000 to INR 15,000 a month, for management trainees in top hotels, the salary is around INR 20,000. Within a year, the individual can get promoted to supervisory level. Upon reaching the managerial level, a lucrative salary of INR 50,000 per month, along with a number of perquisites is offered. Apart from opting for the top notch hotels, if one goes for the chain of restaurants like KFC, McDonaldâ€™s or Pizza Hut, the salary structure can be INR 20,000 at the initial level that goes up to INR 35,000 after several promotions. Hotel Management trainees can also opt for cruise lines or airlines, where the salary at the entry level is INR 25,000, and which goes up to INR 80,000, as per individual skills and experience.